Emergency Department Patient Satisfaction Part 1


Emergency Medicine Operations Management

In this podcast series, Joseph Guarisco, MD FAAEM, a past chair of the AAEM Operations Management Committee, is joined by guests to discuss operations management issues for the emergency physician. Join him as he discusses issues of importance to emergency physicians.

Joseph Guarisco, MD FAAEM, ED Chair at Ochsner Hospital (New Orleans, LA) and Chair of the AAEM Operations Management Committee, speaks with Tom Scaletta, MD FAAEM, President, Smart-ER; ED Chair at Edward Hospital (Naperville, IL); and Past President of AAEM. In this episode, Drs. Guarisco and Scaletta discuss various issues related to emergency department patient satisfaction. Discussion points include: measurement and drivers of patient satisfaction, incentives for physicians, insights for leadership, and the how the changing landscape of health care will effect patient satisfaction moving forward.

Intro music by SaReGaMa, ‘Sky is the Limit,’ from the album ‘Sky is the Limit,’ powered by JAMENDO.