Do you know why your emergency department is crowded, your staff is burned out, and your patients are upset? More importantly, do you understand how to go about fixing these issues?
ED operations management involves the coordination and optimization of the processes that deliver services to patients. In the real world, this means getting the most out of your finite resources to provide high-quality, effective, and timely care.
The ED Operations Certificate Course (EDOCC) is not about the latest fad in patient flow or cookie cutter solutions. It is about understanding the fundamental concepts and principles that are germane to EM systems of care, and applying that understanding to develop focused and sustainable solutions in your own ED.
EDOCC is the next step in education after the ED Management Solutions course. It will provide a deep dive into disciplines such as Lean, the Theory of Constraints, Queuing Theory, advanced patient and staff experience concepts, quality and performance improvement, and the change management strategies necessary to achieve your goals.
EDOCC will help you determine the critical bottlenecks to patient flow, understand the most important factors that affect patient experience and staff burnout, ensure you are providing safe, high-quality care, and identify and quantify opportunities for improvement. The solutions are almost never as simple as just adding more staff, or space, or equipment. Geek Warning: Not for the faint of heart.
ED Management Solutions is a pre-requisite for this course. To participate in EDOCC, you must have attended the ED Management Solutions course in 2018-2022 or register for the ED Management Solutions pre-conference course at AAEM23.
- Half-day EDOCC kick-off pre-conference course at the AAEM23 Scientific Assembly
- 8 virtual sessions May 2023 – April 2024 (CME provided)
- Half-day EDOCC wrap-up pre-conference course at the AAEM24 Scientific Assembly
- Peer learning community access
- AAEM Member: $2,125
- Non-AAEM Member: $2,650
Registration for the 2023-2024 course is closed. You can register for 2024-2025 when registration for AAEM24 opens.
Attendance at the in-person modules is required. Virtual modules are 2 hours at 12:00pm PT / 1:00pm MT / 2:00pm CT / 3:00pm ET. Participants may miss only 1 virtual module and make up their attendance by watching the webinar recording.
|Sat. April 22, 2023|
at 8:00am – 12:00pm
Kick-off Pre-conference course at AAEM23 in New Orleans, LA
|Lean, Six Sigma|
|Wed. May 17, 2023||Virtual||Input / Output / Throughput Model of Patient Flow|
|Wed. September 13, 2023||Virtual||Queuing Theory and Theory of Constraints|
|Wed. October 18, 2023||Virtual||Staffing Models|
|Wed. November 8, 2023||Virtual||Integration of NPPs|
|Wed. December 6, 2023||Virtual||Quality Improvement, Creating a High Reliability Organization|
|Wed. January 10, 2024||Virtual||Patient Experience|
|Wed. February 7, 2024||Virtual||Change Management|
|Wed. March 13, 2024||Virtual||Innovation in EM|
|Sun. April 28, 2024 (tentative)||In-Person|
Wrap-up Post-conference course at AAEM24 in Austin, TX
|The Human Factor: Coaching and Dealing with Difficult People|
Participants will receive a certificate of completion and a CME certificate at the end of the course.
The American Academy of Emergency Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
Credit Designation Statement
The American Academy of Emergency Medicine designates this hybrid activity (live and enduring material) for a maximum of 24 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Learn about 2022-2023 EDOCC sponsorship opportunities for your company.Sponsorship Prospectus