ED Operations Certificate Course

Do you know why your emergency department is crowded, your staff is burned out, and your patients are upset? More importantly, do you understand how to go about fixing these issues?

ED operations management involves the coordination and optimization of the processes that deliver services to patients. In the real world, this means getting the most out of your finite resources to provide high-quality, effective, and timely care.

The ED Operations Certificate Course (EDOCC) is not about the latest fad in patient flow or cookie cutter solutions. It is about understanding the fundamental concepts and principles that are germane to EM systems of care, and applying that understanding to develop focused and sustainable solutions in your own ED. 

EDOCC is the next step in education after the ED Management Solutions course. It will provide a deep dive into disciplines such as Lean, the Theory of Constraints, Queuing Theory, advanced patient and staff experience concepts, quality and performance improvement, and the change management strategies necessary to achieve your goals.

EDOCC will help you determine the critical bottlenecks to patient flow, understand the most important factors that affect patient experience and staff burnout, ensure you are providing safe, high-quality care, and identify and quantify opportunities for improvement. The solutions are almost never as simple as just adding more staff, or space, or equipment. Geek Warning: Not for the faint of heart.


ED Management Solutions: Principles and Practice is a pre-requisite for this course. To participate in EDOCC, you must have attended the ED Management Solutions course in 2018-2023 or register for the ED Management Solutions add-on course at AAEM24.  

Course Includes

  • Half-day EDOCC kick-off add-on course at the AAEM24 Scientific Assembly
  • 8 virtual sessions June 2024-March 2025 (CME provided)
  • Half-day EDOCC wrap-up add-on course at the AAEM25 Scientific Assembly
  • Peer learning community access

Course Fee

  • AAEM Member: $2,125 Early bird | $2,225 Regular (after April 5)
  • Non-AAEM Member: $2,650​ Early bird |  $2,750 Regular (after April 5)


You can register for the 2024-2025 course when you register for AAEM24.

Attendance at the in-person modules is required. Virtual modules are 2 hours at 12:00pm PT / 1:00pm MT / 2:00pm CT / 3:00pm ET. Participants may miss only 1 virtual module and make up their attendance by watching the webinar recording. 

DateModule FormatTopics
Sun. April 28, 2024
at 8:00am – 12:00pm
Kick-off Add-on Course at AAEM24 in Austin, TX
Lean, Six Sigma
Wed. June 5, 2024VirtualInput / Output / Throughput Model of Patient Flow
Wed. September 11, 2024VirtualQueuing Theory and Theory of Constraints
Wed. October 9, 2024VirtualStaffing Models
Wed. November 6, 2024VirtualIntegration of NPPs
Wed. December 11, 2024VirtualQuality Improvement, Creating a High Reliability Organization
Wed. January 8, 2025VirtualPatient Experience
Wed. February 5, 2025VirtualChange Management
Wed. March 12, 2025VirtualInnovation in EM
Sun. April 6, 2025
Wrap-up Post-conference course at AAEM25 in Miami, FL
The Human Factor: Coaching and Dealing with Difficult People

CME Information

Participants will receive a certificate of completion and a CME certificate at the end of the course.

Accreditation Statement 
The American Academy of Emergency Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Designation Statement
The American Academy of Emergency Medicine designates this hybrid activity (live and enduring material) for a maximum of 24 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Sponsorship opportunities are available for the ED Operations Certificate Course and the ED Management Solutions Course. For detailed information about available sponsorship opportunities, please reach out directly to Missy Zagroba, CAE, AAEM Executive Director.

Sponsorship Prospectus