ED Operations Certificate Course (EDOCC)

Do you know why your emergency department is crowded, your staff is burned out, and your patients are upset? More importantly, do you understand how to go about fixing these issues?

ED operations management involves the coordination and optimization of the processes that deliver services to patients. In the real world, this means getting the most out of your finite resources to provide high-quality, effective, and timely care.

The ED Operations Certificate Course (EDOCC) is not about the latest fad in patient flow or cookie cutter solutions. It is about understanding the fundamental concepts and principles that are germane to EM systems of care, and applying that understanding to develop focused and sustainable solutions in your own ED. 

EDOCC is the next step in education after the ED Management Solutions course. It will provide a deep dive into disciplines such as Lean, the Theory of Constraints, Queuing Theory, advanced patient and staff experience concepts, quality and performance improvement, and the change management strategies necessary to achieve your goals.

EDOCC will help you determine the critical bottlenecks to patient flow, understand the most important factors that affect patient experience and staff burnout, ensure you are providing safe, high-quality care, and identify and quantify opportunities for improvement. The solutions are almost never as simple as just adding more staff, or space, or equipment. Geek Warning: Not for the faint of heart.


ED Management Solutions is a pre-requisite for this course. To participate in EDOCC, you must have attended the ED Management Solutions course in 2018, 2019, 2021 or register for the ED Management Solutions pre-conference course at Scientific Assembly

Course Includes

  • Half-day EDOCC kick-off pre-conference course at the AAEM22 Scientific Assembly
  • 8 virtual sessions May 2022 - April 2023 (CME provided)
  • Half-day EDOCC wrap-up pre-conference course at the AAEM23 Scientific Assembly
  • Peer learning community access

Course Fee

  • AAEM Member: $2,125
  • Non-AAEM Member: $2,650​


Register today when you sign up for the AAEM22 Scientific Assembly!

2022-2023 Program Schedule

Attendance at the in-person modules is required. 
Virtual modules are 2 hours at 12pm PT / 1pm MT / 2pm CT / 3pm ET.

Participants may miss only 1 virtual module and make up their attendance by watching the webinar recording. 


Module Format


Sun. April 24, 2022 at 8:00am – 12:00pm

Kick-off Pre-conference course at AAEM22 in Baltimore, MD

Lean Concepts, Six Sigma 

Wed. May 11, 2022


Queuing Theory, Theory of Constraints

Wed. June 8, 2022


Patient Experience 

Wed. September 7, 2022


Change Management

Wed. October 12, 2022


Input/Throughput/Output, Model of patient flow

Wed. November 9, 2022


Innovation in EM

Wed. January 11, 2023


Quality Improvement, Creating a High Reliability Organization

Wed. February 8, 2023


Staffing Models

Wed. March 8, 2023


The Human Factor: Coaching and Dealing with Difficult People

Tues. April 25, 2023 at 1:00pm – 5:00pm

Wrap-up Post-conference course at AAEM23 in New Orleans, LA

Integration of Non-Physician Practitioners, Wrap-Up

*Schedule and topics subject to change.

CME Information

Participants will receive a certificate of completion and a CME certificate at the end of the course.

Accreditation Statement 
The American Academy of Emergency Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Designation Statement
The American Academy of Emergency Medicine designates this hybrid activity (live and enduring material) for a maximum of 24 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Learn about 2022-2023 EDOCC sponsorship opportunities for your company.


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