On Demand Modules

Patient Experience Module

  • ED Patient Experience: Why it Matters — Kraftin Schreyer, MD CMQ FAAEM
  • High Yield Patient Experience — Ben White, MD

Revenue Cycle Module

  • The ED Reimbursement Environment — Jim Blakeman
  • Operational Excellence - A View to Revenue — Jim Blakeman
  • Quality: Measurements and MIPS — Jim Blakeman

Live Webinar Modules

January 12, 2021 | 4:00pm-6:30pm ET | Clinical Redesign Module I

  • Still Crowded After All These Years — Joseph Twanmoh, MD MBA FAAEM
  • Systems Engineering and Process Improvement — Ben White, MD
  • Eliminating ED Bottlenecks: Critical Resources/Theory of Constraints/Queuing Theory — Joseph Twanmoh, MD MBA FAAEM
  • Panel: Managing Your ED in a COVID World — Bruce Lo, MD MBA FAAEM RDMS; Kraftin Schreyer, MD CMQ FAAEM; and Ben White, MD
  • Open Forum / Networking

January 13, 2021 | 4:00pm-6:45pm ET | Clinical Redesign Module II

  • Lean: Principles and Practice — Ben White, MD
  • Do You Have the Right Intake Systems — Joseph Twanmoh, MD MBA FAAEM
  • Benchmarking the Emergency Department — Mark Reiter, MD MBA MAAEM FAAEM
  • Throughput Case Study — Bruce Lo, MD MBA FAAEM RDMS; Mark Reiter, MD MBA MAAEM FAAEM; Kraftin Schreyer, MD CMQ FAAEM; Joseph Twanmoh, MD MBA; and Ben White, MD
  • Open Forum / Networking

January 14, 2021 | 4:00pm-6:30pm ET | Change Management Module

  • Making Change Happen: A Change Management Checklist — Joseph Twanmoh, MD MBA FAAEM
  • Change Management Case Study Exercise — Bruce Lo, MD MBA FAAEM RDMS; Kraftin Schreyer, MD CMQ FAAEM; and Joseph Twanmoh, MD MBA FAAEM
  • Revenue Cycle Pearls and Q&A — Jim Blakeman
  • Open Forum / Networking



Jim Blakeman

Jim is the Executive Vice President for LogixHealth, a national emergency physician coding and billing company active in over 40 states and processing 12 million ED visits annually. Jim has 40 years of experience in corporate leadership, strategy and everything focused on clients and their needs. He is a respected author of numerous articles focused on reimbursement in emergency medicine and has taught a nationally-recognized course, "Beyond Basics – Issues and Answers about Emergency Medicine Reimbursement and Coding," each year since 1994.

Jim began working in physician billing in 1979 and has deep expertise in coding policy, quality assurance, and physician documentation training. He has been involved with the reimbursement activities of 7 state American College of Emergency Physicians chapters and is currently a member of the American Academy of Emergency Medicine Practice Management Committee. He is a 20 year member of the Emergency Department Practice Management Association (EDPMA), as well as a founding member and past President of the Emergency Management Organization. Additionally, Jim is a founding member of the Board of Medical Specialty Coders and has been ACS-ED certified.

Jim lives in Los Angeles with his wife, Linda and values most his family time with his 3 children and 7 grandchildren.



Dr. Bruce Lo, MD MBA FAAEM, is currently a partner with the Emergency Physicians of Tidewater (EPT), a democratic group servicing southeast Virginia. He attended the University of Virginia school of medicine and did his residency at the University of Pittsburgh. He then completed his Master of Business Administration at the University of Massachusetts Amherst in 2016.

Dr. Lo has been very active in advocacy in the state of Virginia. He has served of multiple psychiatric task forces including creating standardization for medical clearance for psychiatric patients presenting to the ED. He has worked with legislators on the issue of balance billing and help bring emergency department information exchange (EDie) program to Virginia, a program that connects every emergency department in Virginia regardless of health system or EHR.

Dr. Lo currently works in multiple EDs including a quaternary referral center to community hospitals to free-standing emergency departments. He currently serves on a number of leadership roles within the Sentara health system. He is the chief of emergency medicine at Sentara Norfolk General Hospital, a community teaching hospital, for the past 12 years. He also helped found the Sentara Transfer Center which currently manages transfers for 8 Sentara hospitals and 3 Free-Standing emergency departments and serves as its medical director.

Dr. Lo currently co-chairs the Sentara system stroke committee and the Sentara ED commodities committee, standardizing clinical and operational workflows across all 12 Sentara facilities. He works with other health systems as well as EMS to both improve the care for patients across the spectrum.

Dr. Lo has been the recipient of AAEM’s Open Mic New Speaker award and has lectured at various national and international conferences as well as a guest lecturer at a number of emergency medicine grand rounds across the country. He is currently a Professor at Eastern Virginia Medical School (EVMS) and also serves as an assistant program director for the EM residency program at EVMS for the past 13 years.



Dr. Reiter is a partner in Middle Tennessee Emergency Physicians, where he is also Professor and Residency Director of the University of Tennessee-Nashville/Murfreesboro emergency medicine residency. Dr. Reiter graduated magna cum laude from Rutgers College where he also served as Class President. He enrolled in an accelerated BA/MD program with Rutgers-Robert Wood Johnson Medical School, where he was elected to the AOA Honor Society and served as President of the New Jersey Medical Student Association. During this time, he also earned an MBA from the Rutgers Business School. Dr. Reiter completed his emergency medicine residency at the University of North Carolina-Chapel Hill. Dr. Reiter is the CEO of Emergency Excellence, a company dedicated to emergency medicine performance improvement.  Dr. Reiter has been very active in organized medicine.  He has served on the Board of Directors for the American Academy of Emergency Medicine from 2005 to 2020, and served as national President from 2014 to 2016. He currently serves as Chair of the AAEM Physician Group.  He has served on the Council on Legislation for the American Medical Association and the Board of Trustees for the Medical Society of New Jersey. 


Kraftin Schreyer, MD CMQ FAAEM

Dr. Kraftin E. Schreyer is an Assistant Clinical Professor in the Department of Emergency Medicine at Temple University Hospital in Philadelphia, PA. She is the Director of Clinical Operations for the Episcopal Campus at Temple University Hospital, the Director of the Emergency Medicine Administrative Fellowship at Temple University Hospital, and the Quality Officer for the Department of Emergency Medicine. Her clinical interests are in emergency medicine administration and operations, and quality and performance improvement. Dr. Schreyer completed her residency training at Temple University Hospital and served as a chief resident in her final year. She received her medical degree from Drexel University College of Medicine in Philadelphia PA, where she was inducted into the Alpha Omega Alpha honor society. She has an AB in Ecology and Evolutionary Biology from Princeton University, where she played Division I Field Hockey. She currently resides in Media, PA with her husband Matt. Dr. Schreyer was the winner of the Open Mic Competition at AAEM 2018, for her talk “Barriers to Performance Improvement.”


Joseph Twanmoh, MD MBA FAAEM – Course Director

Dr. Twanmoh is the President and Founder of Queue Management, a healthcare consulting firm that specializes in patient flow and change management. With over 20 years of experience as a medical director and board certified emergency physician, Dr. Twanmoh understands the challenges of improving patient flow from both the bedside and the C-suite.

A graduate of Rutgers-Robert Wood Johnson Medical School, he received his MBA at the Johns Hopkins University Carey Business School. Dr. Twanmoh is a Fellow in both the American Academy of Emergency Medicine and American College of Emergency Physicians.  He is a past president of the Maryland Chapter of the American College of Emergency Physicians and serves on the Operations Management Committee for the American Academy of Emergency Medicine.


Ben White, MD

Benjamin A. White, MD is an attending physician at the Massachusetts General Hospital Department of Emergency Medicine, and an Associate Professor of Emergency Medicine at Harvard Medical School. He also serves as the Director of Clinical Operations, and the chair of the ED Operations Committee, and Co-chair of the ED Patient Experience Committee. Ben’s academic work has focused on ED operations and systems improvement, with an emphasis on systems engineering, process flow, Lean methodologies, rapid cycle change, and patient experience. He has led multiple grant-funded projects in this capacity, with resultant peer-reviewed publications, and has lectured nationally on these topics at AAEM, SAEM, ACEP, and multiple invited presentations.


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