Schedule coming soon.


Topics Covered

Clinical Redesign

  • Still Crowded After All These Years
  • Systems Engineering and Process Improvement Overview (PSDA)
  • Critical Resources/Theory of Constraints/ Queuing Theory
  • Lean- Ideals and Practice
  • Intake Systems 
  • Throughput: Lab/Xray

Patient Experience

  • Patient Experience
  • ED Patient Experience: Why it Matters
  • High Yield Patient Experience Interventions
  • Optimizing ED Patient Experience:  Sharing Solutions
  • APC as a Disruptive Innovation
  • APC Panel Discussion     

Change Management

  • Change Management Principles
  • Change Management Strategy / Tactics 


  • Revenue Cycle
  • Revenue Drivers You Can Control
  • KPIs for Revenue Performance
  • Making a Difference for the Hospital’s Revenue



Jim Blakeman

Jim is the Executive Vice President for LogixHealth, a national emergency physician coding and billing company active in over 40 states and processing 12 million ED visits annually. Jim has 40 years of experience in corporate leadership, strategy and everything focused on clients and their needs. He is a respected author of numerous articles focused on reimbursement in emergency medicine and has taught a nationally-recognized course, "Beyond Basics – Issues and Answers about Emergency Medicine Reimbursement and Coding," each year since 1994.

Jim began working in physician billing in 1979 and has deep expertise in coding policy, quality assurance, and physician documentation training. He has been involved with the reimbursement activities of 7 state American College of Emergency Physicians chapters and is currently a member of the American Academy of Emergency Medicine Practice Management Committee. He is a 20 year member of the Emergency Department Practice Management Association (EDPMA), as well as a founding member and past President of the Emergency Management Organization. Additionally, Jim is a founding member of the Board of Medical Specialty Coders and has been ACS-ED certified.

Jim lives in Los Angeles with his wife, Linda and values most his family time with his 3 children and 7 grandchildren.


Joseph S. Guarisco, MD FAAEM FACEP

Dr. Guarisco is currently System Chair of Emergency Medicine for the Ochsner Health System. He joined Ochsner as a staff physician in the Department of Emergency Medicine in August 1980, followed by a fellowship in anesthesiology at Ochsner in 1990. In July 1992, he returned to emergency medicine as Chairman of the Department of Emergency Medicine before becoming System Chair Emergency Medicine in 2007.

He has published and lectured widely on the use of technology and automation in workflow design and ED process improvement. Twice he has won “Innovator of the Year” awarded by the City of New Orleans and City Business Magazine for a unique ED work flow process “qTrack” and for launching the first web-based ED patient wait times application for public use.

He was Chair of the American Academy of Emergency Medicine (AAEM) Operations Management Committee from 2012-2015 and has organized and chaired ED operations workshops in 2013 in Las Vegas and 2014 in New York for AAEM. His workflow and staffing optimization concepts were presented in Marseill,e France and Hamburg, Germany in 2013 at the European Society for Emergency Medicine.

His online optimization tools are licensed to a national emergency physician scheduling application.

Dr. Guarisco has a bachelor’s degree in engineering and is board certified in emergency medicine. He is a fellow in both the American College of Emergency Physicians and the American Academy of Emergency Medicine.


Tom Scaletta, MD MAAEM FAAEM

Tom obtained an undergraduate degree in mathematics and computer science and worked as an applications programmer before entering medical school. He completed an emergency medicine residency at Northwestern and is also board certified in clinical informatics. Tom is the ED chairperson for Edward Elmhurst Health, a Chicago-area healthcare system. He received the MAAEM designation and David K Wagner award from AAEM.

Tom created Rules of the Road for Emergency Medicine Residents and Graduates (1999) and AAEM’s first business course (2004). While President of the American Academy of Emergency Medicine, Tom co-created a Code of Professional Conduct with the Emergency Nurses Association and released an AAEM position on patient satisfaction surveys (2006). 

Tom’s white papers, The Seven Pillars of Emergency Medicine Excellence (2007), The Calculus of Patient Satisfaction (2012) and QUEST: Improving Patient and Provider Experiences (2018) were published by Medscape. He speaks nationally on topics related to emergency department operations, patient experience, physician burnout and care coordination.

In 2012, Tom founded SmartER, a technology company focused on patient engagement and care coordination. SmartContact received an emergency medicine innovation award last year at ACEP and is described in Value and Quality Innovations in Acute and Emergency Care (2017) (edited by Wiler, Pines and Ward).  Additionally, SmartControl and SmartConcierge are utilization control and care coordination solutions that curb frequent ED use and avoidable admissions.


Joseph Twanmoh, MD MBA FAAEM – Course Director

Dr. Twanmoh is the Senior Vice President for MS2, a healthcare consulting firm that specializes in patient flow and change management. With over 20 years of experience as a medical director and board certified emergency physician, Dr. Twanmoh understands the challenges of improving patient flow from both the bedside and the C-suite.

A graduate of Rutgers-Robert Wood Johnson Medical School, he received his MBA at the Johns Hopkins University Carey Business School. Dr. Twanmoh is a Fellow in both the American Academy of Emergency Medicine and American College of Emergency Physicians.  He is a past president of the Maryland Chapter of the American College of Emergency Physicians and serves on the Operations Management Committee for the American Academy of Emergency Medicine.


Kraftin Schreyer, MD CMQ FAAEM

Dr. Kraftin E. Schreyer is an Assistant Clinical Professor in the Department of Emergency Medicine at Temple University Hospital in Philadelphia, PA. She is the Director of Clinical Operations for the Episcopal Campus at Temple University Hospital, the Director of the Emergency Medicine Administrative Fellowship at Temple University Hospital, and the Quality Officer for the Department of Emergency Medicine. Her clinical interests are in emergency medicine administration and operations, and quality and performance improvement. Dr. Schreyer completed her residency training at Temple University Hospital and served as a chief resident in her final year. She received her medical degree from Drexel University College of Medicine in Philadelphia PA, where she was inducted into the Alpha Omega Alpha honor society. She has an AB in Ecology and Evolutionary Biology from Princeton University, where she played Division I Field Hockey. She currently resides in Media, PA with her husband Matt. Dr. Schreyer was the winner of the Open Mic Competition at AAEM 2018, for her talk “Barriers to Performance Improvement.”


Ben White, MD FAAEM

Benjamin A. White, MD is an attending physician at the Massachusetts General Hospital Department of Emergency Medicine, and an Assistant Professor of Emergency Medicine at Harvard Medical School. He also serves as the Director of Clinical Operations, and the chair of the ED Operations Committee, and Co-chair of the ED Patient Experience Committee. Ben’s academic work has focused on ED operations and systems improvement, with an emphasis on systems engineering, process flow, Lean methodologies, rapid cycle change, and patient experience. He has led multiple grant-funded projects in this capacity, with resultant peer-reviewed publications, and has lectured nationally on these topics at AAEM, SAEM, ACEP, and multiple invited presentations.